Slow Laptop or Desktop
Review startup activity, storage, updates and common software causes that may be affecting performance.
Personal laptop and desktop support
Friendly Computer Help, Without the Frustration.
When your computer is slow, showing errors or simply not doing what it should, ARB provides patient, practical support and explains the solution in plain English.
One-time fixesAnnual care optionsHelp for Windows PCs
Slow computersWindows problemsAntivirus helpSoftware errorsEmail and printers
Everyday computer problems
Practical Help Without the Technical Jargon
Start with what is happening and how it affects you. We will help identify whether the issue is suitable for remote support and explain the next step before chargeable work begins.
Windows and OS Issues
Help with updates, settings, login problems, error messages and supported operating-system faults.
Antivirus and Security
Install or configure suitable protection, review warnings and provide safer everyday-use guidance.
Software Problems
Troubleshoot installation, configuration, compatibility and common application errors.
Email, Printer and Accounts
Assist with account access, synchronisation, printer setup and appropriate device configuration.
New Computer Setup
Configure updates, essential applications, email, security and basic data-transfer requirements.
Choose the right level of help
Support for Today’s Problem or the Year Ahead
No repair begins without agreement. One-time work is quoted after assessment, while annual cover is confirmed after a short device suitability review.
One issue
One-Time Fix
For a specific laptop or desktop problem that needs attention now.
Quoted after assessmentNo annual commitment
- Initial discussion and diagnosis
- Clear quotation before work
- Remote help for the agreed issue
- Explanation of work completed
- Seven-day follow-up for the same issue
Annual cover
One registered computer
Home Care Annual
Ongoing remote help for covered software and operating-system issues.
Annual quotationFollowing a device review
- Up to four remote support incidents
- Priority appointment booking
- Annual computer health check
- Windows and software support
- Antivirus configuration review
- Performance, update and backup guidance
Up to three registered computers
Household Care
Suitable for households that rely on several laptops or desktop computers.
Annual quotationBased on registered devices
- Up to eight remote support incidents
- Priority appointment booking
- Health review for registered devices
- Software and operating-system support
- Email, printer and account guidance
- Advice when replacing a computer
Annual plans cover agreed remote software and supported operating-system issues, subject to reasonable-use terms, registered-device limits and stated exclusions.
Simple and reassuring
How Remote Support Works
- Tell
Describe the problem
Tell us what you see, when it started and which computer or software is affected.
- Check
We assess suitability
We confirm whether remote support is appropriate and explain any quotation or plan requirement.
- Connect
You approve access
A temporary secure support session begins only after you give permission. You can see the work being carried out.
- Resolve
We explain the outcome
You receive a clear summary of what was found, what changed and any recommended next actions.
Clear scope
What Requires a Separate Quote?
Some problems need physical inspection, specialist recovery or replacement products. We will tell you when an issue falls outside remote-plan coverage.
- Replacement hardware and physical parts
- Repairs requiring a workshop or specialist equipment
- Data recovery from damaged or failed drives
- Paid software, antivirus and Microsoft licences
- Unsupported or unlicensed software
- Major upgrades, migrations or cyber incidents
- On-site visits and out-of-hours support unless agreed
- Guaranteed recovery of deleted or corrupted information
Home support FAQs
Before We Get Started
These answers explain what to expect from ARB home computer support.
Can every computer problem be fixed remotely?
No. Many software, account and operating-system issues can be handled remotely, but hardware faults and some connectivity problems require physical inspection.
Will you access my computer without permission?
No. Attended remote access begins only with your explicit permission. You remain able to see and end the session.
Does an annual plan include antivirus software?
Configuration and guidance may be covered, but paid antivirus subscriptions and third-party licences are charged separately unless explicitly included in your written plan.
Does annual cover include unlimited support?
No. Each plan has registered-device, incident and reasonable-use limits. Additional work can be quoted separately.
Should I send passwords through the contact form?
No. Never send passwords, payment details or security codes through the website form. Any necessary secure-access arrangements will be explained separately.
Need help with your computer?
Start With the Problem You Can See
Tell us which device is affected, what is happening and when the issue began.
