USERSSupported
Managed IT support for small businesses
IT Support That Keeps Your Business Moving.
Give your team a dependable route for technical help while strengthening device management, Microsoft 365, security and the systems your business relies on every day.
Remote helpdeskProactive maintenanceScalable support plans
Remote helpdeskMicrosoft 365Device managementSecurity and backupsUser onboarding
Support around your operations
Keep Everyday Technology From Slowing the Business Down
ARB supports suitable small-business environments with practical troubleshooting, clearer administration and proactive maintenance appropriate to the selected plan.
End-User Support
Give team members a clear route for help with devices, accounts, applications, email and everyday technical problems.
Microsoft 365
Support users, permissions, email and appropriate Microsoft 365 configuration as the organisation changes.
Security Foundations
Improve patching, endpoint protection, multi-factor authentication, backups and safer working practices.
Proactive Maintenance
Identify device-health and update issues earlier through agreed monitoring, reviews and planned improvements.
Flexible ways to work with ARB
IT Support Plans for Small Businesses
Final pricing follows a short IT and security review so the quotation reflects your users, devices, locations, systems and required response level.
Occasional assistance
Pay-As-You-Go
For individual faults, setup work and small technical projects.
Quoted per requirementRemote or on-site where agreed
- Initial assessment
- Remote troubleshooting
- Microsoft 365 and email assistance
- Device and user setup
- Small projects quoted separately
Everyday essentials
Managed Essentials
Reliable day-to-day remote support and proactive device maintenance.
Monthly quotationBased on users and devices
- Remote helpdesk during support hours
- User and software troubleshooting
- Device-health monitoring
- Operating-system patching
- Endpoint protection management
- Basic onboarding and offboarding
Popular for growing teams
Support plus stronger protection
Managed Secure
Broader Microsoft 365 administration, backup and security support.
Monthly quotationFollowing an IT and security review
- Everything in Managed Essentials
- Microsoft 365 administration
- Access and permissions management
- Multi-factor authentication guidance
- Microsoft 365 backup management
- Enhanced endpoint and email security
- Quarterly service review
Coordinated technology support
Managed Complete
A tailored service for businesses wanting wider oversight and planning.
Bespoke quotationScope and response targets agreed
- Everything in Managed Secure
- Priority initial-response target
- Network and key-device monitoring
- Supplier liaison
- IT documentation and asset records
- Scheduled on-site allowance if agreed
- Quarterly technology roadmap
Software licences, Microsoft subscriptions, backup storage, security products, project work and on-site visits are included only when stated in the written quotation.
At-a-glance comparison
Choose Support That Matches the Risk
| Support area | Pay-As-You-Go | Essentials | Secure | Complete |
|---|---|---|---|---|
| Remote troubleshooting | Quoted | Included | Included | Included |
| Device monitoring and patching | Optional | Included | Included | Included |
| Microsoft 365 administration | Quoted | Basic | Included | Included |
| Microsoft 365 backup | Optional | Optional | Included* | Included* |
| Security review | Optional | Baseline | Quarterly | Quarterly |
| Supplier liaison | Quoted | Optional | Optional | Included |
| Technology roadmap | — | — | Recommendations | Included |
*Subject to the backup product, retention and storage allowance stated in the quotation.
A considered starting point
Begin With an IT and Security Review
Before recommending a managed plan, we need to understand the environment we would be supporting and any immediate risks that should be addressed.
Arrange an initial conversation- Discover
Users, devices, locations, Microsoft 365, connectivity and existing suppliers.
- Review
Updates, access, endpoint protection, backups and current support concerns.
- Recommend
The appropriate plan, exclusions, licences, onboarding work and response targets.
- Onboard
Approved devices, users and documentation are brought into the agreed support process.
Transparent coverage
Projects and Specialist Work
Managed support covers the documented environment and agreed services. Larger changes and exceptional incidents require separate scoping.
- Hardware, parts and third-party licence costs
- Major cloud, server or Microsoft 365 migrations
- New office installations and cabling projects
- Data recovery and forensic investigation
- Major ransomware or cyber-incident response
- Unsupported systems and unlicensed software
- Out-of-hours coverage unless contracted
- On-site travel beyond the agreed allowance
Business support FAQs
Planning the Right Support Arrangement
The final agreement records exactly what is covered, when support is available and how requests are prioritised.
How is managed support priced?
Pricing normally reflects users, devices, locations, systems, security products, support hours and required response levels. ARB provides a written quotation after reviewing the environment.
Are Microsoft 365 licences included?
Only when explicitly listed. Support, administration, Microsoft subscriptions and third-party products are shown separately or bundled clearly in the written quotation.
Does managed support include unlimited project work?
No. Day-to-day covered support is distinct from migrations, office moves, new deployments and major improvement projects, which are scoped separately.
Do you guarantee every issue will be resolved within a set time?
No responsible provider can guarantee that. Plans may include initial-response targets, while resolution depends on the fault, access, suppliers, replacement hardware and other dependencies.
Can ARB support a very small business?
Yes, subject to a minimum viable monthly service and a supportable environment. Pay-as-you-go assistance may be more suitable where ongoing managed support is unnecessary.
Ready for more dependable IT?
Start With Your Users, Systems and Priorities
Tell us how your team works, what causes disruption and where stronger support would make the biggest difference.
